Digital Downloads – Frequently Asked Questions
📦 What will I receive after purchase?
You'll receive a link to download your files immediately after checkout. A copy will also be emailed to you. Most products include a PDF with a clickable Canva or Google Drive link.
⏱ When will I get my download?
Instantly! Your file(s) will be available as soon as your payment is confirmed—usually within minutes.
💻 How do I open the files?
Most products are delivered as PDFs. Simply click the download button and save to your device. If it's a Canva template, the PDF will contain a link to open in your Canva account (free or Pro).
✍️ Do I need Canva Pro?
Nope! Everything is fully editable in the free version of Canva. You can change text, fonts, colors, and sometimes images—depending on the template.
🖨 Can I print this?
Yes! You can print at home or through a local print shop. For best results, we recommend using PDF format and printing on high-quality paper.
💖 We’ve partnered with Prints of Love! 💖
Print your digital designs with ease through Prints of Love and enjoy high-quality printing for all your creations. Plus, save 10% with our exclusive code: CY10.
✨ Order here: https://printsoflove.com/ref/cydesignstudio
📱 Can I use it on my phone or tablet?
Yes, but editing is much easier on a desktop or laptop. Some mobile editing is possible in Canva, but we suggest using a larger screen for best results.
🚫 Can I return or exchange a digital product?
Due to the nature of digital downloads, all sales are final. If you have trouble accessing your files, just contact us—we’re happy to help!
🆘 Help! I can’t find my file.
Check your spam/junk folder first. Still nothing? Reach out via hello @ cydesign.studio and we’ll resend it ASAP.