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Digital Downloads – FAQ

Digital Downloads – Frequently Asked Questions

πŸ“¦ What will I receive after purchase?

You'll receive a link to download your files immediately after checkout. A copy will also be emailed to you. Most products include a PDF with a clickable Canva or Google Drive link.


⏱ When will I get my download?

Instantly! Your file(s) will be available as soon as your payment is confirmedβ€”usually within minutes.


πŸ’» How do I open the files?

Most products are delivered as PDFs. Simply click the download button and save to your device. If it's a Canva template, the PDF will contain a link to open in your Canva account (free or Pro).


✍️ Do I need Canva Pro?

Nope! Everything is fully editable in the free version of Canva. You can change text, fonts, colors, and sometimes imagesβ€”depending on the template.


πŸ–¨ Can I print this?

Yes! You can print at home or through a local print shop. For best results, we recommend using PDF format and printing on high-quality paper.

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πŸ“± Can I use it on my phone or tablet?

Yes, but editing is much easier on a desktop or laptop. Some mobile editing is possible in Canva, but we suggest using a larger screen for best results.


🚫 Can I return or exchange a digital product?

Due to the nature of digital downloads, all sales are final. If you have trouble accessing your files, just contact usβ€”we’re happy to help!


πŸ†˜ Help! I can’t find my file.

Check your spam/junk folder first. Still nothing? Reach out via hello @ cydesign.studioΒ  and we’ll resend it ASAP.